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Last Updated: 10 August 2026
At Research Peptides Work, we aim to provide high-quality research compounds and a professional purchasing experience. Please read this policy carefully before placing an order.
All products sold by Research Peptides Work are supplied strictly for laboratory research and scientific investigation.
Our products are not intended for human or veterinary use, consumption, diagnosis, treatment, prevention or mitigation of any disease or medical condition.
Customers are responsible for ensuring that their purchase and intended use comply with all applicable laws, regulations and institutional requirements.
Due to the nature of our products, returns may be restricted for safety, quality-control and product-integrity reasons.
Products that have been opened, used, altered, damaged or improperly stored may not be eligible for return or refund.
If you believe you have received an incorrect, damaged or defective product, please contact us within [NUMBER] days of delivery.
If your order arrives damaged, incorrect or incomplete, please contact our customer service team as soon as possible.
Please provide:
We will review the circumstances and determine the appropriate resolution.
Where a refund is approved, the refund will normally be issued to the original payment method.
Processing times may vary depending on the payment provider or financial institution.
Shipping costs may be non-refundable unless the return is the result of an error on our part or otherwise required by applicable law.
Customers are responsible for providing accurate billing and delivery information when placing an order.
We cannot guarantee replacement or refund where an order cannot be delivered because incorrect or incomplete information was provided by the customer.
Orders may only be cancelled before dispatch where this is operationally possible.
Once an order has been dispatched, cancellation may no longer be possible.
To request a cancellation, contact us as soon as possible with your order number.
Customers are responsible for handling and storing research products in accordance with the applicable product documentation and appropriate laboratory procedures after delivery.
We cannot accept responsibility for damage caused by inappropriate storage, handling or use after delivery.
For questions regarding returns, refunds or order issues, please contact
